Skip to main content

    Support

    Offers

U
user_fa002d
1st Topic

Visitor

 • 

3 Messages

Wednesday, July 2nd, 2025 7:13 PM

Supervisor call

I need a supervisor to call me about work done in my yard today, not going through all these prompts on phone, I’ve already filed a police report and need someone to call me !

Question

 • 

Updated 

12 hours ago

13

1

0

XfinityThomasB

Official Employee

 • 

2.1K Messages

19 hours ago

user_fa002d

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

5

0

user_fa002d

Visitor

 • 

3 Messages

No, I can’t ! Direct message doesn’t work, someone there can actually make a phone call and get the information they need !

Like

Reply

19 hours ago

0

XfinityJohnG

Official Employee

 • 

1.9K Messages

@user_fa002d without a direct message with your account information we would not be able to submit a request for any call back. The   https://forums.xfinity.com/direct-messaging link would allow you to send us your information. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 hours ago

0

user_fa002d

Visitor

 • 

3 Messages

No reply ?? How do you not reply to this it’s a very bad situation, or is there no canned response available ?

Like

Reply

19 hours ago

0

Again

Expert

 • 

31.9K Messages

@user_fa002d​ 

Did you send that direct private message?  That will be the fastest way to get the resolution started.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

14 hours ago

0

XfinityAmandaB

Official Employee

 • 

2.3K Messages

 

user_fa002d I do understand that sometimes getting a call or calling in may be easier. However, we do deal with customer issues through messaging when you reach out for help using our Xfinity community forums. This is our most efficient and effective means of communication with our customers, while having a written transcript of the interaction for future review if needed by you. If you are having issues using our direct message option using the steps provided we would be happy to help. Are you running into any error messages or codes. What step in the process are you running into issues? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

12 hours ago

0

forum icon

New to the Community?

Start Here