2 Messages
Sunset of support app
I am so confused. I am getting this correct in that in order to access CRITICAL information regarding your xfinity account, you now MUST purchase/use either an iPhone or and Android device and download an app? Hopefully I am misunderstanding something?
XfinityRichard
Official Employee
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1.9K Messages
2 years ago
Hi there, @user_45f159 Thank you so much for your time this Saturday! I'm very sorry for the trouble that you having with the App. Please be assured you reached the right place for assistance. Are you trying to download the Xfinity App?-Richard
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user_45f159
2 Messages
2 years ago
Thanks for your response. I am trying to confirm that I would have to download a mobile app in order to get important account information, such as devices that are logged into my network, go forward. Just seems odd to me if so as I am sure there are Xfinity customers who don't own iphones or android devices, and some users prefer to use desktop applications versus mobile applications.
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XfinityRichard
Official Employee
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1.9K Messages
2 years ago
Thank you, @user_45f159 for getting back to me! Our Xfinity App does work for Android and iOS operating systems, I don't have an Apple I use the App all the time on my phone. You can most definitely go to Xfinity.com and log onto your account.-Richard
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