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user_7bugfs
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09/11/2026 12:51 PM

Sunday Ticket redemption

Is anyone else struggling to redeem NFL Sunday Ticket? I go to add the service and my app says it’s 0 then my computer says it’s $240 but it is not letting me redeem the purchase. It says it is added to my cart, but it is not allowing me to checkout with it. Then it won’t let me remove the service to re-add to try the process over. Any advice? 

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XfinitySara

Official Employee

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2.9K Messages

5 hours ago

Hey there, @user_7bugfs! Thanks for taking the time to reach out about this. Sorry to hear the order is getting stuck! We'd love to help in any way we can :) Typically, when the web portal or mobile app stalls during checkout, standard troubleshooting can help (or at least isolate where the issue is stemming from). I would definitely recommend trying the following:

 

- Clear cache and cookies

- Use incognito/private mode

- Switch browsers or devices

- Sign out, log back in, and remove all items from the cart

- Add the item back while in a clean session

- Verify your billing details are accurate

- Disable VPNs or proxies

- Check service and account eligibility

(account is in good standing and has no other pending work orders)

 

Let us know if that works, or if you continue to have trouble. We can always take a closer look if necessary!

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user_7bugfs

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4 Messages

I’ve tried all of that and had the same result. It’s added, but I can’t advance to the checkout 

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4 hours ago

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XfinitySara

Official Employee

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2.9K Messages

Thanks for taking the time, @user_7bugfs! Let's take a closer look. Could you please send our team a direct message to continue?

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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user_7bugfs

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I’ve done that 3 times and they have had no solutions. They said they are sending me a link to use for sign up via email and have never received an email. I can try again if that’s the only solution 

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4 hours ago

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XfinitySara

Official Employee

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2.9K Messages

Apologies, @user_7bugfs. I don't see any recent (previous) DMs from you, but we are more than happy to try! I see your new direct message, and will reply to it shortly.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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user_7bugfs

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4 Messages

Thank you for reaching out via DM

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3 hours ago

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