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user_d63d6e
1st Topic

4 Messages

Monday, August 7th, 2023 6:40 PM

Closed

Summer of Movies rewards still broken

A lot of customers are reporting that they cannot redeem the Summer of Movies rewards. It has been 3 weeks and there is still no resolution. Xfinity, are you going to give customers a link to redeem all the free movies we missed? 

Question

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Updated 

2 years ago

94

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AJ08

New Poster

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6 Messages

2 years ago

I just called Xfinity support about movies not showing up on my rewards page and was told there are no movies to redeem as a Diamond member. Apparently Saving Private Ryan was added today but like all the other movies I have no way to claim it. The agent had no clue what I was talking about and had no idea there were movies like Mean Girls, Sing 2 or Saving Private Ryan to redeem as part of this rewards promotion and so as far as he was concerned there is nothing to fix. 

(edited)

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user_d63d6e

4 Messages

@AJ08​ That's ridiculous! It seems like Xfinity started this promotion without informing their agents. Within the past 2 weeks, I spoke to 5 agents and none of them had a clue. I also sent a chat message to Xfinity Support, but no agent responded. It's like they're ignoring the customers at this point.

2 years ago

0

XfinityRay

Official Employee

 • 

2.8K Messages

Hello, @user_d63d6e and @AJ08. I apologize that the movies are not showing up and you could not get assistance when you reached out. Our team understands what you are speaking about. I would be happy to help further with the Summer of Movies Rewards. We will need to access your account from here. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

0

user_d63d6e

4 Messages

@XfinityRay I sent a message earlier today and the agent said that the team is still working on the issue. If the team cannot fix the rewards page, Xfinity should provide a link for customers to add all the past free movies to their account.

(edited)

2 years ago

0

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