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toddw2290
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Sunday, May 9th, 2021 7:04 PM

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SUMMARY OF CHANGES to Residential Services Agreement

Where can I find a SUMMARY OF CHANGES to the Residential Services Agreement that takes effect July 3, 2021?  I don't want to have to read the ENTIRE agreement from start to finish.

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4 years ago

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Expert

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4 years ago

Concern moved here for greater exposure to actual Comcast employees. 

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4 years ago

@toddw2290 

You can find them here [posted May 3, 2021].  Was the URL not in the notification you received?

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user_a9189d

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I have the same question as the original poster.  There was no URL included and the URL you have included is decidedly unhelpful.  Comcast has simply said they are changing the agreement without providing ANY detail as to what they are changing, leaving it to the customer to wade through reams of text by comparing before and after to try to find what has been altered.  Decidedly unhelpful, and to make matters worse, it is close to impossible to get a live person on the phone who can help.

SO WHAT HAS CHANGED???

4 years ago

XfinityVianney

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Hello, everyone. I did review the notice that was sent to everyone covering the updates and changes. As listed in the email/alert, we made overview layout adjustments to help customers find what they need much easier. I know that doesn't give you all the answers you seek; however, that is all the data I have so far. I didn't see any major changes that will affect your service or agreement. You can find the updated Xfinity Residential Services Agreement here: https://comca.st/3y1vGKu

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4 years ago

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BruceW

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4 years ago

@toddw2290 wrote: Where can I find a SUMMARY OF CHANGES to the Residential Services Agreement ...

Nowhere. Comcast doesn't provide one, only the vague "we updated our service terms and conditions in order to make our Xfinity Residential Services Agreement simpler and easier to understand" stated in the email notice.

I don't want to have to read the ENTIRE agreement from start to finish.

There's no choice. Unless you can find a "Changes" write-up by someone you trust, reading the whole agreement is the only way to find out what you are agreeing to.

https://www.xfinity.com/Corporate/Customers/Policies/SubscriberAgreement paragraph 9b ("How we may terminate or suspend Services") is a real hoot, and although the policy is probably long-standing, the current version contains language that I don't believe has been a part of the "Comcast Agreement for Residential Services" until now:

... we reserve the right to immediately terminate or suspend the Services without notice for any reason or no reason ...

(edited)

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mcclellc

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4 years ago

Eleven pages: give me a break. Well, if I can find the old Residential Services Agreement maybe I could do an automated "differences" search. But Comcast is perfectly capable of writing up a summary of the changes, with references that would allow us to verify.

More fodder for regulation one of these days. And maybe someone at Comcast (hello, Comcast Vianney) has to read all our venting and thus has job security.

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