Visitor
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4 Messages
Suggestion for communicating information to customers
Any communication from Xfinity to the customer(s) should include their account number or location for reference.
I have three Comcast accounts in three different states with dozens of pieces of equipment that I either leased or owned. With that said, many times I receive Emails or notifications from you that are not clear on which account or equipment you are talking about.
XfinityEmilyB
Official Employee
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1.7K Messages
9 days ago
@kwalter1 Thank you for reaching out to us with such a great suggestion! I'd love to submit that to see if it can be implemented in the future. I'm sure this would benefit you and many other customers going forward :). I'm also happy to answer any questions you have about the Email notifications you received about your equipment.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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