U

Visitor

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2 Messages

Monday, February 28th, 2022 10:01 PM

Closed

Sudden data usage spike!

I've received the notification of data overage in Feb. But I didn't add any devices and only watched streaming videos at night. We usually only use 60%-80% of our data plan. I want to know what went wrong!
The weird thing is that I received the first notification saying that I had used 90% of my data plan two days before the second notification of 100% usage. 
No way we would deplete 10% of the data plan in just two days! We only watch streaming videos at night for 6-7 hrs and we don't download any videos. Our data plan should allow us to watch HD streaming for 16 hrs per day. 

Official Employee

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694 Messages

11 months ago

Thank you for taking the time to post that! I will make sure that we get this looked at for you! 

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