Subscription still not cancelled

user_gvhsww, Hi there! Thank you for bringing this to our attention. I can absolutely understand why you'd be frustrated after canceling your service, returning the equipment, receiving a cancellation confirmation, and then seeing another charge appear a month later. We'd be happy to take a closer look at the account and verify the status of the disconnect order, billing, and equipment return. In some cases, billing adjustments or final charges can depend on the timing of the disconnection and account closure, but we'll need to review the account details to determine exactly what occurred. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.