1 Message
Subscription required
Just started getting the message that I need a subscription in order to record. I have a subscription, my bill is paid in full, and this is a new development. Not a good look for Xfinity.
1 Message
Just started getting the message that I need a subscription in order to record. I have a subscription, my bill is paid in full, and this is a new development. Not a good look for Xfinity.
XfinityThomasC
Official Employee
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2.5K Messages
2 months ago
Hello, @user_a19bnc
Customers in most areas are provided with 20 hours of Cloud DVR storage at no additional charge and no additional equipment needed. If you need more storage, you can purchase 150 additional Cloud DVR storage hours through Premium DVR service through the X1 DVR TV Box, online through xfinity.com or by contacting us. Premium DVR service includes an upgrade to 300 hours of Cloud storage and is available for $20 per month a la carte, or an additional $10 per month if a customer already has existing standard 150 hours DVR service.
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LCWATER
Contributor
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12 Messages
2 months ago
This apparently is starting to happen to many Xfinity customers. Just started happening to me today, well, just noticed today when I went to add a show to record. Shows already scheduled to record are still showing on the "Schedule." Shows that did record, I can watch them, but for some odd reason, the option to record is totally gone as I too get the same exact message "Record isn't available. Channel subscription required to record channel." It is happening to people who have storage available.
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user_ginvyp
4 Messages
2 months ago
This just started happening to me today on Ovation, which doesn't require a subscription. Very annoying.
Hope someone knows of a fix.
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user_6ed7tz
1 Message
2 months ago
I had the same problem. I restarted by pressing the "A" button on the remote and choosing Restart. It seems to be working now.
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user_ginvyp
4 Messages
2 months ago
As user6ed7tz stated above, try rebooting/restarting your STB/DVR to fix this problem. It worked for me, too. :-D
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