Visitor
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1 Message
Subscription did not get cancelled despite calling - I moved abroad and cannot call or go to a store anymore.
I am French expat who moved back to France. In August, prior to leaving the country, I called customer service to cancel my subscription and was told that it would be done. But I later realized my subscription was still on. I can't call customer service that easily anymore and obviously can't go to a store.
What can I do?
Thank you
XfinityRoberto
Official Employee
•
2.5K Messages
1 hour ago
Hi there and welcome to Comcast @user_zv0nk1. I am sorry to hear that your service has not been canceled. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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