Visitor
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1 Message
Subject: Urgent Safety Concern – Reckless Driving by Xfinity Service Vehicle [Edit: "Personal Information"]
Dear Xfinity Customer Service / Safety Department,
I am writing to formally report a serious incident involving one of your service vehicles that posed a significant danger to me, my family, and other motorists on the road.
Date/Time of Incident: September 26, 2025 at approximately 4:10 PM
Location: 237 On-Ramp
[Edit: "Personal Information"]
While driving with my family, your service driver dangerously cut me off at the last second to make an exit, nearly causing a collision. Even worse, there was a motorcyclist in front of me who was also almost hit. Despite my honking to alert the driver, they continued the reckless maneuver, effectively running both me and the motorcyclist off the road.
This level of disregard for public safety is completely unacceptable, especially from a commercial driver representing your company. I urge you to investigate this incident immediately and take appropriate disciplinary action to prevent this from happening again.
Please confirm receipt of this message and let me know the steps you will take to address the situation.
Sincerely,
[Edit: Personal Information]
XfinityNatalie
Official Employee
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403 Messages
23 days ago
Greetings, user_ak5by8! We appreciate you bringing this important matter to our attention with your recent experience. Safety is a priority. We’re committed to looking into this thoroughly with further investigation. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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Expert
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32.8K Messages
23 days ago
@user_ak5by8
Had this been any other driver, private or commercial, would you have called 911 and reported that driver for reckless driving?
It's good that you got all the information to report here, but in the future, if you hadn't this time, make sure you call 911 next time.
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