Visitor
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1 Message
Subject: Request to bury internet line due to home expansion
Hi Xfinity Team,
I recently started a home expansion and need the existing internet line buried before any further construction. I understand this can typically be done within 14 days once ordered. Could someone please help initiate the necessary request? I’ll send my full name and address in a DM once prompted. Thank you in advance!
XfinitySeth
Official Employee
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448 Messages
2 days ago
Hey there user_4ryr9z! A home expansion is crazy exciting, so I'm wishing you luck in that process and hope it all goes smooth for you 👍 That said, I definitely see where you're coming from about needing to get the line buried, so you're in the right place for that as well. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be glad to get this process started for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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