3 Messages
Subject: Request for Replacement of expired Prepaid Visa Gift Card
Dear [Customer Service],
I hope this message finds you well. My name is [Name], and I signed up for a new service with Comcast Xfinity last year . As part of the promotion, I received a prepaid Visa gift card.
Unfortunately, I have not used or activated my Gift card and it has expired with the full amount on it.
I have heard that there may be a possibility of obtaining a replacement for gift cards, and I was wondering if you could provide guidance on the steps to take in order to request a new one. I have all the necessary information related to my account and the original gift card, and I am happy to provide any additional details required to facilitate the process.
Thank you for your time and assistance in this matter. I appreciate your attention to this issue and look forward to hearing from you soon.
Best regards,
[Name]
XfinityJohnG
Official Employee
•
1.9K Messages
2 years ago
Thank you for reaching out to us here @RUSHANGP. I hope you are doing well also. We can submit a request for that replacement card from here for you. Please send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
3
0
EG
Expert
•
111.4K Messages
2 years ago
The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0