Subject: Request for Refund for Unused Security Camera and Service

Dear Xfinity Customer Support,

I am writing to formally request a refund for a security camera and related service that I was unknowingly charged for and never used.

When I opened my Xfinity account two years ago, the representative who assisted me told me that the security camera was free and included as part of the promotional plan I had chosen. I clearly stated that I did not need the camera, but the representative insisted that it was free and encouraged me to take it home. Based on that assurance, I accepted it, though I never installed or used the camera at any point.

Today, I visited an Xfinity store to renew my contract and was shocked to learn that I had been charged over $250 for the camera and its associated service — despite never using it and having expressed at the beginning that I did not want it.

Given that this charge was based on misleading information from your representative and that I never used the product or service, I am requesting a full refund for the amount charged.

Please let me know the next steps to proceed with this claim. I would appreciate your assistance in resolving this matter as soon as possible.

Thank you for your time and understanding