**Subject: Property Damage Claim - Xfinity Contractor Cut and Destroyed Underground Electrical Service Line**

Subject: Property Damage Claim - Xfinity Contractor Cut and Destroyed Underground Electrical Service Line

Hello Xfinity Support,

I need assistance opening a formal property damage reimbursement claim.

An Xfinity/Comcast cable installation or buried line crew cut into and destroyed my underground electrical service line while burying or working on Xfinity cable/internet service near my property. The damage was later identified after my power service failed.

SWEPCO inspected the issue and advised me that the underground electrical run from their transformer to my house was damaged and that I would need to hire an electrician at my own expense to repair it. My electrician located the damaged area and found evidence that the underground electrical cable had been cut into and burned/arced at the damaged location.

This was caused by Xfinity/Comcast or one of its contractors while burying cable/internet service. I am requesting reimbursement for the electrician’s invoice and any related repair costs.

I can provide the following documentation:

• Electrician invoice

• Photos of the damaged underground electrical line

• SWEPCO’s explanation that the underground service run was damaged

• Any additional documentation needed to support the claim

Please advise me on the correct process to submit this property damage claim and have it reviewed for reimbursement.

I would like this escalated to the proper Xfinity property damage claims department or contractor damage claims team.

Thank you.