Visitor
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2 Messages
Subject: Damaged Comcast Utility Pedestal – Repair or Removal Request
A Comcast utility pedestal located on my property has been damaged for several years after it was struck by a moving truck. The enclosure is bent open and leaning, exposing the equipment inside. Previous attempts by both my former neighbor and me to report the damage have not resulted in a repair.
Property address:
[Edited: "Personal Information"]
Please have your Outside Plant Maintenance team inspect this pedestal. If it is still in service, I request that it be repaired or replaced. If it is no longer in service, I request that it be removed.
I have photographs documenting the condition and can provide them upon request.
XfinityChristy
Official Employee
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3K Messages
21 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Thank you for taking the time to report this. We look forward to working with you to get it addressed.
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user_8u3nla
Visitor
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2 Messages
9 days ago
I am not given an option to direct message. Please provide further instructions or an email address to send my request for service
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