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user_8u3nla
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Wednesday, July 29th, 2026 2:49 PM

Subject: Damaged Comcast Utility Pedestal – Repair or Removal Request

A Comcast utility pedestal located on my property has been damaged for several years after it was struck by a moving truck. The enclosure is bent open and leaning, exposing the equipment inside. Previous attempts by both my former neighbor and me to report the damage have not resulted in a repair.

Property address:

[Edited: "Personal Information"]

Please have your Outside Plant Maintenance team inspect this pedestal. If it is still in service, I request that it be repaired or replaced. If it is no longer in service, I request that it be removed.

I have photographs documenting the condition and can provide them upon request.

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2 hours ago

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XfinityChristy

Official Employee

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2.9K Messages

2 hours ago

 

user_8u3nla Hello, and thank you for reaching out through our Xfinity Community Forums. I appreciate you bringing this damaged pedestal to our attention, especially given that it has been in this condition for such a long time. I'd be happy to help get this reported to our local maintenance team for review. Please send us a Direct Message with your full name, service address, phone number, and email address. Once we receive that information, we can create a ticket for the appropriate team to inspect the pedestal and determine whether it needs to be repaired, replaced, or removed.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Thank you for taking the time to report this. We look forward to working with you to get it addressed.

 

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