Subcontractor for Xfinity installed splitter on my cable connection to run line to neighbors house

The tap at the pole only has two ports available. I had a port for 20 years. Two neighbors moved in and subcontractor for Xfinity cut my line and installed a splitter on my cable wire. My signal is weak, internet disconnections, and my tv will pixelate. I have reported this twice now. Both Technicians agreed poor connection and put in construction request. A new line was dug in my yard but never connected to my house or pole. Construction was notified to install additional tap with more than 2 ports. This was initiated in August of 2022. I reached out again in December 2022. I still have temp cable running across front yard. Can someone that works for Xfinity help me? I have been very patient with this.

Responses

CCAaron1

Problem Solver

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954 Messages

2 years ago

Hello @user_149cdc. I am sad to hear that you are still having issues and this has not been resolved. I would like to get your account pulled up and see what is going on. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 

Here are detailed steps to direct message us: 

Click "Sign In" if necessary
Click the direct message icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_149cdc

Visitor

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6 Messages

@XfinityAaron Thanks for the quick reply. I have provided you my name, address, account number and phone number. Feel free to reach out to me. I am Central time and about to turn in for the night. If you can assist, I would be very appreciative of your help. I can submit photos of the current state.

2 years ago

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