Visitor
•
2 Messages
Student Internet Discount Expired
I verified my student status through SheerID, but because I am an existing customer whose promo expired, the website removed the discount at checkout. Can an employee help me transition my account?
EG
Expert
•
121.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJoe
Official Employee
•
1.5K Messages
2 hours ago
Hi there @user_ii20t4 once we get your account verified, we would be happy to review your account with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0