Ninjadip's profile

New Poster


2 Messages

Thu, Mar 11, 2021 4:00 AM

Student discount

So I am busy recently aware that xfinity offers an internet discount to those who attend school. However I have been told by Comcast that the only way to get this discount is to present a physical student ID at one of their stores.
However, I'm an online student so I never had an ID. I asked my school if I could get one and they said due to covid that it will be months before I can get one.

There has to be A better way to do this xfinity... I get a discount through multiple companies without an ID, it's antiquated that you want one.
One service, student beans, can verify a student's enrollment and then pass it on to other companies.
Why can't you do something like that? Or is getting the discount purposefully difficult as to keep people from getting out??


Official Employee


307 Messages

6 m ago

Good morning @Ninjadip and thank you for reaching out to our Digital Care Team on our Forums page. We appreciate your feedback and are happy to help look into promotional offers with you today and see what discounts we may be able to apply to your account. Our team is committed to doing everything we can to help. To further assist, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."



1 Message

20 d ago

Hi, I'm venkat. I got recently received the Xfinity connection and it works pretty well. The have purchased the Xfinity in student promotion so I need to get 6 months of free prime music as per your terms and conditions. But never received any update even though I chatted with one of the customer service but couldn't be much helpful. Hope this message reach you....

Awaiting for your help and response.

Thank you.

Official Employee


129 Messages

As a matter of fact, it did reach me, but if you can send me a modmail message, we can address this directly with you. I can give you some directions on how to do that , 

To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
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