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user_ute4ex
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10/21/2026 3:04 PM

Stuck with second phone line

A customer service agent messed up and dispatched a pSIM in addition to eSIM activation of my phone. Because of the pSIM I have now a second line that I don’t want. I have spent hours chatting with customer service but the issue is not resolved. Please help. 

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XfinityPaula

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2 hours ago

 

user_ute4ex Hi there! I'm sorry for the mistake that caused the additional line to be created. We would be happy to help out and have that line removed. I also want to make sure that making any changes to that line will not create an issue with your activation. Do you have the esim activated with your correct device and phone number now? 

 

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