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Raptor7657
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4 Messages

Monday, October 25th, 2021 3:56 AM

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stuck on *this should only take a moment" plan change

I am having a probblem changing my plan on xfinity website under my accout. It gets stuck on *this should only take a moment" plan change.

it gets stuck on thus page on pc and smart phone.

Question

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Updated 

3 years ago

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user_fe16dd

Visitor

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1 Message

3 years ago

Same issue. Time for a new IT Ops Leader

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user_ff08e7

Visitor

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1 Message

3 years ago

Same issue. Anyone has workaround?

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user_7d018d

Visitor

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3 Messages

3 years ago

Me too.  I have to downgrade my service and am thwarted at every move.  I chose a smaller package and it ended up being more!  I am trying again.  No agent will help you do this.  They lie and say the package does not exist.

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CCTyler1

Problem Solver

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409 Messages

Oh, no! I understand you've been having a hard time trying to explore some options, in terms of a new, more comfortable service plan, and our Digital Care Team is here to help! So we can look into this for you, can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

I no longer work for Comcast.

3 years ago

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Dethsend

Visitor

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6 Messages

3 years ago

6 months later, STILL no fix. Pathetic.

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