Stuck on Submit Order

I'm sorry to hear about your problems completing an order, @user_fb3784, but you're in the right place! We'll need a little more information to get this started, so could you send us a direct message?

To send a direct message [private message]:

•    Click "Sign In" if necessary
•    Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
•    Click the "New message" (pencil and paper) icon
•    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•    - An "Xfinity Support" graphic replaces the "To:" line.
•    Type your message in the text area near the bottom of the window
•    Press Enter to send it