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user_tx83wa
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Thursday, July 2nd, 2026 1:02 PM

Stuck in Scheduled Move

Hello, I moved last month and thought my xfinity prepaid service was moved with the scheduled move, however, my account was still linked to my old address and it was not moved. My old address service ended and now I have no internet. I work from home and need this set up ASAP. How can I fix this? I do not want to talk to the AI assistant or a robot voice on the phone. I need this fixed now.

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2 days ago

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XfinityBenjaminM

Official Employee

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3.1K Messages

2 days ago

 

user_tx83wa Hello! Thank you for reaching out to us here on our Community Forum. We'll need to take a closer look at your account and see if we are able to transfer your prepaid account. We may have to defer you to our prepaid team, but we'll be happy to take a look first. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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