Stuck in loop

Xfinity Assistant keeps looping and won’t connect me to an agent. Need help provisioning/activating new modem and credit for gigabit service not delivered.

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XfinityQue

Official Employee

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292 Messages

9 hours ago

user_htgpi3, hello there! Thank you for reaching out. You would do that through the Xfinity Application. Are you using the Xfinity Application?

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user_htgpi3

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2 Messages

9 hours ago

It looks like it now broke me out of the loop but when I select the “Chat with an agent” button, it says “Got it. I'll put you in touch with a live agent now.” and doesn’t put me in an actual queue

yes, I’m using the App

(edited)

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user_htgpi3, I am not sure on why this is happening. Let's take another route. The best recommendation for your activation is to go through the application. Visit this link here following the instructions for your new gateway. https://www.xfinity.com/support/articles/activate-xfi-gateway-app

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9 hours ago

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Customer Service

user_htgpi3

Stuck in loop

XfinityQue

user_htgpi3

XfinityQue

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