1 Message
Stuck in Live Chat Bot Loop after a 3 hours of customer support calls because of Xfinity[Edited] leading to my disconnecting my service
I am trying to get my billing start date addressed as my billing date shows 11 days before my connection is even supposed to start. Bot links are absolutely useless or broken and there is no way I am able to get to a Live Agent. How do I reach a Live Agent through Chat directly?
More context: I refuse to call Xfinity after the absolutely atrocious experience you put me through this morning - 3 hours of calls, 5 re-routes between agents, movers dept, technical dept. with no resolution. All of that because [Edited: "Language"] my move date and disconnected my internet service to my current place 1 day prior to actual move date. Still don't have internet at my current place and I am not sure if I will have network at my new address (which all of your agents still kept calling my current address after I asked each one of them to fix it in the system, but no one did). And now I am finding out based on billing date that I am getting charged 11 days earlier than I even start receiving internet service at my new place?
XfinityRaf
Official Employee
•
870 Messages
2 years ago
Good afternoon @user_6ti3cm. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. Thanks!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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