Visitor
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1 Message
Stuck in an inconvenient loop when trying to cancel Peacock Subscription
Xifnity instructions tells me to go to the Peacock account via my TV to unsubscribe. The TV tells me to go to peacocktv.com. Peacocktv.com says go to xfinity. Wash and repeat.
Please help. TYIA
EG
Expert
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122.9K Messages
52 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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2K Messages
3 minutes ago
Good evening user_xhbs3p. I would be happy to look into this further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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