Thank you for reaching out. I hope you are doing well today. I see you are noticing some differences when testing the two devices. To confirm, do you still have the Xfinity Gateway listed as your primary device when you check online, or have we switched your account to remove the rental, making the UniFi modem your main device?
Accepted Solution
XfinityVianney
Official Employee
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2.4K Messages
11 hours ago
Hi AdaCats
Thank you for reaching out. I hope you are doing well today. I see you are noticing some differences when testing the two devices. To confirm, do you still have the Xfinity Gateway listed as your primary device when you check online, or have we switched your account to remove the rental, making the UniFi modem your main device?
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AdaCats
Visitor
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3 Messages
9 hours ago
I believe it’s my UniFi cable modem but I’m not entirely sure, is there an easy way to check?
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