Kalonardo's profile

Visitor

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2 Messages

Monday, April 1st, 2024

Closed

Street Cable Mess

We have a mess of cables right outside our home and driveway. I’m speaking with PG&E about undergrounding wiring, but will take time. Can Comcast at least consolidate the cables to avoid them hanging low and at our view level? Who can I speak with about this? 

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Official Employee

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1.5K Messages

1 year ago

 

Kalonardo Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Visitor

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2 Messages

@XfinityVictor​ Hi, is this where we need to chat?

Official Employee

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2.1K Messages

Howdy Kalonardo

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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