Visitor
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2 Messages
Street address changed but I'm in the same location. Xfinity can't find my changed/new address. Need help registering new address?
My county recently changed my street name which changed my address. Ive been with xfinity for about 5 year or so. I tried changing my service address but xfinity can't find it. I selected move/transfer and I put the new address in but it says invalid address although my neighbors address is registered. The street name has actually been changed for about 2 years. I haven't had to worry about changing the service address until recently because I want to upgrade my modem/router to the newest one so I change my wifi speeds to the 1200mbps plan. I ordered the new modem but xfinity used my old address and had to return the order.
XfinityChelseaB
Official Employee
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1.7K Messages
8 months ago
Hello @user_e3a89f, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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XfinityMarcos
Official Employee
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2.3K Messages
8 months ago
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