StreamSaver

My stream saver account was paused last week. I'm trying to resume it. When I try to use xfinity.com/yoursubscriptions, it doesn't work. When I try to do it on the app, I get an error message. When I tried the individual activation pages, they said I'm ineligible. When I tried the chat, it tells me to do the things I've already done that haven't worked. Is there any way to resume my account?

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XfinityEmilyB

Official Employee

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2.4K Messages

19 hours ago

user_bshoic Welcome to our community forum! You've reached the perfect place to get help accessing your StreamSaver apps. To clarify, what do you mean when you say the account was paused? What error do you see when you try to resume access through the https://www.xfinity.com/yoursubscriptions page?

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user_bshoic

Visitor

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2 Messages

customer.xfinity.com says my account was paused. I got an email saying my account was canceled but I could re-suscribe but when I try, nothing works

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11 hours ago

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XfinityPaula

Official Employee

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1.6K Messages

user_bshoic Thank you for clarifying, that does seem confusing, and I'm sorry that you are dealing with the account issues. I know when I get a moment to relax and enjoy a show, I don't want to end up in loops like this. Please allow my team to take a look into things to get you back up and running.

Please send us a direct message with your name and service address. From there we will have to verify the account, but my team and figure out the issue and get things restarted as needed!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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8 hours ago

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Customer Service

user_bshoic

StreamSaver

XfinityEmilyB

user_bshoic

XfinityPaula

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