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ldw746
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9 Messages

Sunday, December 29th, 2024 11:30 PM

Streamsaver

Ordered Streamsaver for a Netflix, Apple and Peacock. Peacock was active, got Apple activated now need to get Netflix activated.  Have had contact by chat with quite a few reps but got nowhere.  Never received the email giving me the info on activation.  All in all Iwasted over 4 hours trying to get this resolved. Hope you can help.

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5 months ago

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CCSheila

Retired Employee

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1.1K Messages

5 months ago

 

ldw746 Hi there! You can activate your Streamsaver on Netflix by logging in directly to xfinity.com/yoursubscriptions . You’ll be prompted to sign in to your Xfinity account. Enter your Xfinity ID and password, then click Let’s go.  There you’ll reach our Subscription Hub, where you can easily activate and manage your streaming subscriptions.

 

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ldw746

Visitor

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9 Messages

Tried that several times and no luck mainly because I never received the email that would allow me to activate.

(edited)

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5 months ago

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CCSheila

Retired Employee

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1.1K Messages

What error are you receiving? When you log in you should be able to see the option to activate your subscription on each platform. 

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5 months ago

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ldw746

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There is no error.  The other two subscriptions are active.  However, for Netflix only Status is shown. No activate option.  Have had several promises and many hours wasted trying to get this corrected. Told it will be fixed in an hour and that I will receive a text when completed..never received a text.  Am at a total loss as to what to do next.  

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5 months ago

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XfinityChristy

Official Employee

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2K Messages

 

ldw746 Thank you for reaching out via our Xfinity Community Forums about the issue you are having when trying to access Netflix. I understand how frustrating it is to have trouble accessing a subscription that you paying for and we want to help get this resolved. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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