6 Messages
Streamsaver - Netflix Activation
There are many people having problems activating services after purchasing Streamsaver, myself included. I purchased the package yesterday that includes Netflix, Peacock and Apple TV. Initially all three streaming services gave an error that I was not eligible when I tried to activate them following instructions from Xfinity. After speaking with Xfinity support yesterday afternoon, I was assured the matter would be resolved within 24 hours and that I would be notified. I was able to activate Apple TV and Peacock last night, so somebody fixed something, but as of now still can't activate Netflix. The error message has changed (pasted below). After waiting 28 hours for the promised call back, I spent a while with online support this afternoon (because it's impossible to call a person). He tried several things to no avail. He said he would escalate and I'd hear back within 24 hours. Since the first 24 hours came and went without any contact, I'm skeptical that I'll get a callback. I'd like to resolve this before Netflix generates my October invoice on Sunday to avoid paying twice. I've already cleared browser history, tried multiple browsers on two different computers and phone, rebooted my Xfinity Network, all to no avail. There are dozens if not hundreds of customers who have experienced this issue over the last several months, so it would seem the solution would have been identified already.
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