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StreamSaver Netflix Activation Issues
Canceled X1 TV Box and switched to StreamSaver. Received link to activate my services. AppleTV and Peacock work with no issues. Netflix is causing problems. It is worth noting I previously had Netflix via my Xfinity TV, so because that was canceled so was my Netflix subscription, but the account remains active. Now, when I click the activation link for Netflix, it tells me it's already active, but Netflix tells me I do not have a subscription anymore. Have spoken to multiple agents that have not been helpful. I also cannot log in to Netflix via the X1 box because I canceled the TV, so the X1 box was sent back. If anyone has any suggestions, please let me know. This is now Day 4 trying to resolve.
XfinityAlyssaA
Official Employee
•
1.9K Messages
8 months ago
Good evening @user_f698xx and happy Tuesday, we appreciate you taking the time to reach out on our Community Forums with your Netflix issues and hope you are otherwise having a fantastic day so far. Netflix is one of my most used apps so I can imagine your frustrations and are sorry to hear that you have been trying to resolve this for 4-days now, rest assured you've reached the right team to help get this resolved. We'd be happy to check your subscriptions on your account and run through some troubleshooting steps. If needed, we can get a ticket submitted over to our expert Advanced Repair team for further assistance.
To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further! 😀
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