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user_dyngv2
1st Topic

2 Messages

Thursday, September 12th, 2024 12:30 PM

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Streamsaver AppkeTV+ Activation

I clicked on the Apple TV+ link, but I get a message that says to come back when my xfinity service is active. Netflix and Peacock activated just fine.

Question

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Updated 

7 months ago

45

1

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XfinityAmira

Official Employee

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4.1K Messages

8 months ago

Hello user_dyngv2, thanks for reaching out on our Forums. We value you as a customer and appreciate you taking advantage of the Xfinity Streamsaver. I am sorry to hear that AppleTV+ is not successfully activating on your end. My team is here to help!

 

For troubleshooting purposes, have you tried clearing your browser's cache & cookies and then trying again? Also, did you try activating through a different web browser to see if that helps correct this? 

 

Thanks for your time and help with this! 

 

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user_dyngv2

2 Messages

Why is it that the Xfinity App does not work to do this.  I will see if I can figure out your suggestions and try them.   But am frustrated with the App.

(edited)

7 months ago

0

XfinityEmilyB

Official Employee

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2K Messages

@user_dyngv2 Thank you for giving that a try! The Xfinity app is a perfect place to manage all your Xfinity services. You can pay your bill, check the connection of your devices, and upgrade your service, just to name a few! Since Apple TV+ is owned and operated by a different company, we need to activate that through Apple.

 

Please make sure you're signed into you Xfinity account, follow this link (customer.xfinity.com/activate-apple-tv-plus), click "Activate Apple TV +", and follow the steps to get everything up and running. You can find a full list of instructions here. Let me know if you run into any quesitons and I'll be here to help. 

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7 months ago

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