Streaming Services Horrible Assistance

user_b60xzx, Hello, and thank you for bringing this to our attention. I can certainly undersand the concern with the experience you've had and how frustrating it would be to make multiple calls and chats, complete all of the troubleshooting steps provided, repeatedly explain the situation, and still not have the issue resolved. I am sorry to learn about this experience. We never want our customers to feel like they're being passed around or left waiting for promised follow-up that doesn't occur. I appreciate you taking the time to share these details, and sorry we've let you down. You've reached the right team of experts over social media. We'd like the opportunity to take a closer look and help get this corrected. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message so we can review the account, investigate the streaming service activation issue, and determine the next steps toward resolution.