Streaming Service is AWFUL since update!

The streaming service is AWFUL since this last update! Who ever decided to make these changes to the streaming services, needs to be evaluated! Lost favorite lists, lost past recordings, the view is terrible, the service is EVEN WORSE than before! Every 3 minutes it times out and says there are technical issues, try again later! REALLY!!!!! THIS IS THE SERVICE I AM PAYING FOR! WHAT A JOKE AND THEFT!

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XfinityJamesC

Official Employee

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3.3K Messages

18 hours ago

Greetings, @user_980i2d! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the latest update to the Xfinity Stream app. You have definitely come to the right place for assistance.

We've been receiving some great feedback about the new update, but we haven't received any details or instructions about the favorites or scheduled recordings yet. As soon as we have more details to share, we will post an update on this community forum for everyone.

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coop3842

New Poster

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7 Messages

Why is my profile not available in the updated version of Xfinity Streaming. All I can access is Household, Kids and Teens. I had my own profile but it's gone. Why am I not even able to delete saved programs after viewing them.

Help???

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8 hours ago

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XfinityAmandaB

Official Employee

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3.7K Messages

coop3842 Thank you for reaching out for help with your profile not being present. There were a few updates/changes, but none to the profiles. Your Xfinity Stream profile would still be attached to your Xfinity ID. If you had to log back in after the update, I would confirm that you are using the same Xfinity ID as before.

Are you by chance able to share a screenshot of what you are seeing when you log in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 hours ago

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EG

Expert

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123K Messages

13 hours ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.

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coop3842

New Poster

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7 Messages

7 hours ago

I agree 100% with your posting. Comcast (Xfinity) has by far the worst customer service of any company Ive dealt with over my lifetime.

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Customer Service

user_980i2d

Streaming Service is AWFUL since update!

XfinityJamesC

coop3842

XfinityAmandaB

EG

coop3842

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