Visitor
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11 Messages
Streaming on Firestick Freezing
When I signed up with Xfinity, it was represented that the streaming app was compatible with firesticks. I've submitted seven tickets to resolve an issue with the firesticks freezing. I've recorded numerous videos and data on these freezing events and provided them to Xfinity. I have purchased the most recent firestick (4KMax) and the issue continues. The freezing has worsened in the past month to multiple times back to back. Technical support has informed me they have replicated the freezing on the firestick. They also indicate that there is no freezing on the Roku.
So since I've signed up, I've been paying full price for a plan that doesn't work. I am now told I must spend another unknown sum to replace my firesticks with the Rokus. Does Xfinity want me as a customer? Is Xfinity willing to do anything to help compensate me for the additional expense of using your service when what Xfinity represented is false and misleading?
CCCrystal1
Problem Solver
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528 Messages
3 years ago
Hi there! Thank you for taking the time to reach out to us today. I truly apologize for the issues you have been experiencing, I understand it can be frustrating. I'm more than happy to look into this for you, please send me a private message with your full name and full service address to get started.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity
Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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CCCrystal1
Problem Solver
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528 Messages
3 years ago
Please send me a private message with your full name and full address. I can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity
Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Crocodile-Mick
Regular Visitor
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5 Messages
3 years ago
The Xfinity streaming app is still in beta and still has freezing issues with Firestick. For some reason the freezing occurs during commercial breaks for 10-20 seconds at a time during the commercials and then again a couple of times after the programming starts playing again. Then it will work properly until the next commercial break and the cycle repeats. Simply stated neither the customer or the advertisers are getting what they pay for. There hasn't been an update to this beta version in months.
(edited)
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user_ff448a
Visitor
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1 Message
3 years ago
I got the same freezing problems on firestick and only on Xfinity stream.
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user_bae6e6
Visitor
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2 Messages
3 years ago
I, too, have freezing issues with the Stream app on my Fire Stick. I've used the Stream app on all of my Kindle tablets over the years with excellent results. So, naturally, as soon as I got a Fire Stick I looked for it and added it as soon as it was available for the fire stick! For a while it worked fine. For a while.
I admit I can be impatient at times, so I sometimes push buttons!! (Yes, even if i know it wont help!) Lol. Well I discovered that if I press "pause" and then press the "play" button it will start playing uninterrupted!! TA-DA!
Now it's become a challenge... Pause when the commercial starts, wait, and when I think the show's back on hit play!! Sometimes I can watch the show smoothly!
Any idea when the "beta" testing will be finished? I'm house bound so I watch a lot of tv!
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