Hi there @user_hk2brn Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you confirm if you're away from home? Also, are you getting this message while trying to access a specific show?
@user_hk2brn, Gotcha! I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityDemetrise
Official Employee
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533 Messages
2 hours ago
Hi there @user_hk2brn Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you confirm if you're away from home? Also, are you getting this message while trying to access a specific show?
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