Streaming issues

Screen freezes, not able to record five shows, screens slow to load and main menu takes up to 4 minutes to populate

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XfinityJohnG

Official Employee

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2.2K Messages

7 hours ago

Thank you for reaching out to our team. I will be happy to look into any issue with that service from here. What kind of device are you using that app on?

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U

user_3nk33w

Visitor

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2 Messages

Roku 4G was told it’s my modem - that Xfinity suggested and been on chat for over 45 minutes and after 34 years I am ready to change providers

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5 hours ago

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@user_3nk33w Thank you for confirming. We would not want to lose you as a valued XFINITY member of 34 years! It is a great honor to be your provider. We would love the opportunity to help you resolve this issue as soon as possible so that you may enjoy your streaming with peace of mind on your Roku once again. May I ask what are the troubleshooting steps you have already taken with our chat team so that we may dig further into this issue?

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4 hours ago

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Customer Service

user_3nk33w

Streaming issues

XfinityJohnG

user_3nk33w

XfinityNatalie

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