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user_7een8s
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1 Message

Friday, August 1st, 2025 3:46 PM

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Streaming hbomax

Last night while watching a show on hbomax it quit streaming. All attempts to sign back in failed. 11 phone call attempts to get live help failed. This morning I tried again but the automated system kept telling me my modem was in a restart, no further help was available until the process finished. Hours later and still the same message. How do I get live help? I pay $16.99 a month for hbomax yet still cant stream it. So frustrated with xfinity! 

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8 months ago

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XfinityAmira

Official Employee

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4.8K Messages

8 months ago

Hi user_7een8s! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear that HBOMAX has stopped working on your end. We most certainly want to help you get this working again. For troubleshooting purposes, how are you trying to stream HBOMAX, via a Cable box or on a Mobile device? 

 

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user_224139

Visitor

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6 Messages

8 months ago

I have a similar issue with access to HBO MAX and have reached out to both HBO MAX and Xfinity. Neither has been able to rectify this or commit to notification or a solution My Xfinity ticket # is [Edited - Privacy] (after being handed off to 5 different chat agents after a long process to access via the bot assistant. I have tried all the options and there is an acknowledged problem with the HBO MAX side not enabling the final verification with an email code. I have subscribed seamlessly for several years via Xfinity, and this hitch emerged in the past few days. 

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XfinityJamesC

Official Employee

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2.8K Messages

Greetings, @user_224139! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues logging into HBO Max, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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8 months ago

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