Hi @user_a6ba92, welcome to Xfinity Forums! It sounds like you have been sent the Xfinity Flex box. Using a Xfinity Flex box, you can watch Netflix, Amazon Prime Video, Hulu, thousands of free movies, shows and more — without switching apps or inputs. Flex offers one-stop search and control with the award-winning Voice Remote. Not to mention, the first Flex device is included at no additional cost for Xfinity Internet customers who don’t have Xfinity TV service.
That being said, if you have no use for the Flex box we just ask that you return it to us. We have made returning equipment as super easy. You can go to our digital return center using this link https://comca.st/3odNCih. You will be prompted to enter some information and then print out the return label for your equipment. However, you can just take the equipment into a local UPS store, and they will scan the item, box it up, and send it back to us (free of charge). Of course, you can also stop by one of our stores and drop off the equipment. This link will help you find a store and schedule an appointment, so you don't have to wait in line https://comca.st/3oclCeK.
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XfinityAnna
Official Employee
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578 Messages
6 m ago
Hi @user_a6ba92, welcome to Xfinity Forums! It sounds like you have been sent the Xfinity Flex box. Using a Xfinity Flex box, you can watch Netflix, Amazon Prime Video, Hulu, thousands of free movies, shows and more — without switching apps or inputs. Flex offers one-stop search and control with the award-winning Voice Remote. Not to mention, the first Flex device is included at no additional cost for Xfinity Internet customers who don’t have Xfinity TV service.
That being said, if you have no use for the Flex box we just ask that you return it to us. We have made returning equipment as super easy. You can go to our digital return center using this link https://comca.st/3odNCih. You will be prompted to enter some information and then print out the return label for your equipment. However, you can just take the equipment into a local UPS store, and they will scan the item, box it up, and send it back to us (free of charge). Of course, you can also stop by one of our stores and drop off the equipment. This link will help you find a store and schedule an appointment, so you don't have to wait in line https://comca.st/3oclCeK.
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