CWardrip's profile

Visitor

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3 Messages

Friday, March 18th, 2022 4:30 AM

Closed

Stream says won’t load unless I clear the browser cache - have done it repeatedly and still won’t liad

Stream won’t work - says I must clear the browser cache - doesn’t help

Visitor

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7 Messages

3 years ago

Yes, we are have the same problem and support doesn't know what is going on. I am sooo tired of the horrible support.

Gold Problem Solver

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7.2K Messages

Hi user_3f10e4, thanks for reaching out to us here. We certainly are here to help, I watch content online and on my phone all the time so I know how importnt it is to have a reliable way to watch your favorite shows. Can you tell me if you see the same issue on your Xfinity stream app? 

I no longer work for Comcast.

Visitor

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3 Messages

3 years ago

same problem here. I'm all out of cache I've emptied it so many times.  spent many hours today on the phone with five (5) Comcast support reps to no avail.  they just won't admit it's on their end, oh, don't forget to tighten those cables!

Gold Problem Solver

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358 Messages

Hi! @user_d3b955 Thank you for your message! Do you see the same thing happening on the Xfinity Stream app also?

I no longer actively support the Xfinity Forum or work for Comcast. 

Visitor

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1 Message

Iphone xfinity app works fine.  All browsers fail in Windows 11 pc.

(edited)

Problem Solver

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785 Messages

@okaysure I can understand the frustration. Are you also getting the same error for the Cache and Cookies? What is the error message you are getting? 

I no longer work for Comcast.

Visitor

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1 Message

3 years ago

I'm having the same problem.  Cleared cache in Chrome, but Xfinity Streaming won't load.  Tried again in MS Edge, same problem, cleared cache, and still not loading.

Visitor

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4 Messages

3 years ago

Please clear your browser's cache

Sorry, we're having some trouble. Please clear your browser's cache and then refresh this page.

(Error TVAPP-00114)

Try Again

I have done this some many times that my head is rotating in my shoulders...Get it together Xfinity and fix the issue...you know the issue we are talking about. Wake Up and take care of your customers!!!

Visitor

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3 Messages

3 years ago

I think they're getting closer....here's the newest 'error' message:

We're sorry.

Please contact us and one of our friendly and knowledgeable representatives can help.

Problem Solver

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513 Messages

Thank you for the information. We are aware of the issue and are working on a solution as we speak. We truly appreciate your patience with us. 

I no longer work for Comcast.

Visitor

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1 Message

3 years ago

Does your account password include a capital letter?  Ours did not, however I changed the password to include a capital letter and now we can use streaming again.  Good Luck!

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