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user_ae1479
20th Anniversary celebration
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Visitor

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7 Messages

Thursday, March 27th, 2025 7:07 PM

Stream Saver expired

Using Xumo Box. Netflix & AppleTV apps show "resubscribe." Received emails yesterday from Netflix & Apple saying "Come back soon."

Question

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Updated 

4 days ago

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1

XfinityJamesC

Official Employee

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2.1K Messages

4 days ago

Greetings, @user_ae1479. I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your StreamSaver subscription. You have definitely come to the right place for assistance.

 

Can you tell me a little more about what happened? Was your StreamSaver subscription canceled, or did you just start receiving these errors unexpectedly? What happens when you try to resubscribe on the Xumo box? Is it asking for payment, or giving you another type of error?

2

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user_ae1479

Visitor

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7 Messages

I didn't cancel. I received emails from both Netflix & Apple about subscription ending. Tried to access apps on Xumo but both show resubscribe. Tried to logout/log into those apps but no change.

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4 days ago

0

XfinityJamesC

Official Employee

 • 

2.1K Messages

Thank you for clarifying, @user_ae1479! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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