Strange text from Xfinity regarding Wi-Fi change

@train_wreck​ No, I didn't use the link in the text to log in just in case it was a scam. It did seem legit, though. Not the first time weird stuff has happened with X-finity. 

 I also received an e-mail stating the same to my comcast e-mail as well. Very strange.

Same here, last night.  

@XfinityAirelle​ I changed my app password, and also restarted my gateway at home just in case. What exactly can you do to "double check things on your end?

We can view if there is an alert from our Customer Security Assurance team about suspicious activity, review any communications that we sent, and ensure there have been no changes to your account, user_tby4aj. We are glad that you set up a new password with seeing that message. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@sv110mhh​ You Also received the text message regarding the Wi-Fi user name/password change? If it's a widespread thing then I guess it's something on their end. I feel a little better knowing I wasn't the only one if that makes any sense.

Hey there, @user_7himzb! Thanks for leaving a comment with your shared concerns. I'm sorry about any trouble or inconvenience caused, and I'd love to see what our team can do to help! We're great to work with because we'll always do whatever we can to review and resolve issues quickly, providing all the information you need. To clarify, where do you see the existing/old network name and password? And where on your phone do you see a different name and/or password?

@user_7himzb​ When you say "there is a new one on my phone" are you referring to the text you received? If so, I would not click on any link or enter any information to said link. If all of your devices are still connected with your old Wi-Fi password, then that sounds like a phishing scam (though I'm no professional). I like to go into my profile and see what devices are connected. If you see something that doesn't represent your connected devices, you can "pause" any strange devices, but I would still change my password to the app as suggested above.

I spoke to someone now twice since I’ve gotten the notification two days in a row. They told me it could be a glitch in the system and that someone was not trying to hack my account. I asked why I keep getting these notifications and they said they didn’t know and that they hadn’t heard this issue from anyone else.