Visitor
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3 Messages
Storm ready WiFi
New internet service customer. How do I return the storm ready WiFi device? Chat agents told me to take it to the store but the store will not accept it. I completed the online form but never received a response. I’m ready to cancel the entire service and switch providers. This level of service is unacceptable.
XfinityNatalie
Official Employee
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47 Messages
8 hours ago
Hey there, user_3ztcr0. Congrats on your new Internet service! Thank you for posting on our XFINITY Community Forum with your storm-ready Wi-Fi device return today. I am sorry to hear you have not been able to successfully return your device yet.
No worries, you have reached the right Dedicated Digital Care team to assist you with your return. I would just like to confirm a few details to get started.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_3ztcr0
Visitor
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3 Messages
7 hours ago
Can anyone please help with this matter? I just need to return the device and need instructions from you on how to return.
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