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minitech
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Engaged

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238 Messages

Monday, August 7th, 2023 11:10 AM

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Storm ready Wi-Fi

I qualify for storm ready Wi-Fi, how do you get the modem,have called and nobody knows anything about it.

Question

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Updated 

1 year ago

242

3

EG

Expert

 • 

110K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAdrienne

Official Employee

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1.2K Messages

2 years ago

Hey there, @minitech! Thank you so much for taking the time to reach out to us, and we would be happy to explore the options with you on your account the Storm Ready Wi-Fi. Can you please send us a DM to get started?

 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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minitech

Contributor

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238 Messages

1 year ago

So if i decide later on that don’t want the storm ready service anymore can i sell the modem & cancel the service.Whats the warranty on the unit.

Note: This comment was created from a merged conversation originally titled storm ready modem

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EG

Expert

 • 

110K Messages

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

minitech

Contributor

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238 Messages

So far it works great,would like to see it available for all Xfinity internet customers who aren’t diamond & high speed internet users.Even better make available as your main sources of internet connection plus a 5g connection like T-Mobile home internet.

2 years ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

Thank you for reaching out @minitech. I absolutely love our Xfinity Storm Ready WiFi device and I am happy that you are having a great experience with the equipment. Customers do not need to be a rewards member to purchase but it is only available to Xfinity Internet customers in an applicable 4G LTE footprint and requires speed tiers at 800 Mbps and above and compatible Gateways XB7 or XB8. Here is a great link to review: https://www.xfinity.com/support/articles/storm-ready

 

As for if you were to try to sell the device you can use the Xfinity App to remove the device. After the Storm-Ready WiFi device has been removed, it can be reactivated on the same account or activated on another eligible Xfinity Internet account using the Xfinity app.

 

You should remove Storm-Ready WiFi from your account:

  • If you no longer want to use it.
  • Before:
    • Replacing your Xfinity Gateway.
    • Moving or transferring service.
    • Gifting your device to someone else.

To remove Storm-Ready WiFi:

  1. Sign in to the Xfinity app with your Xfinity ID and password.
  2. Go to the WiFi tab.
  3. Select View WiFi Equipment.
  4. Select Storm-Ready WiFi.
  5. Scroll down, and select Device details.
  6. Scroll down, and select the Remove Storm-Ready WiFi button.
  7. When prompted, select Remove.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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