7 Messages
Storm ready WiFi not getting deleted from account
My storm ready WiFi is not working from past 3 months after gateway change. Called in customer care and spent awesome hours troubleshooting but without any luck. Customer care raised a tech visit but he was also not able to help and called customer care for help.
Customer care raised a replacement device request. Now I have 2 equipment’s and it’s not provisioned on the account.
customer care asked to goto Xfinity store to get the old equipment from the account but they redirected me to call customer care.
** also when calling customer care AI IVRs are irritating and waste the customer time.
XfinityBillie
Official Employee
•
3K Messages
24 days ago
@user_yi61cz Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how frustrating this has been, trying to get your Storm Ready Wi-Fi up and working. I understand that you were shipped a replacement and had also been trying to return the old one. Rest assured that you've reached the right team to help you with this concern. Please send us a DM to Xfinity Support with your full name and address, since I'll need to be able to get some account specific information regarding those Storm Ready Devices.
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user_yi61cz
7 Messages
17 days ago
There is no way to send a direct message
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