Visitor
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1 Message
Storm ready WiFi after cancel service
I cancelled my service I returned the modem and storm ready modem to my local xfinity store.
I was not on a contract and was still charged $182
Visitor
•
1 Message
I cancelled my service I returned the modem and storm ready modem to my local xfinity store.
I was not on a contract and was still charged $182
XfinityJon
Official Employee
•
1.2K Messages
14 hours ago
Good afternoon user_ig0jba. I would be more than happy to look into this for you. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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