5 Messages
Storm Ready Returns
Hi,
I have sent in the webform twice to request a return of my storm ready device, and have never received any response from XFinity. The product is not usable due to my network configuration. The website does NOT make clear that the storm-ready device is unusable if the modem is used in bridge configuration. I tried to return physically in the nearest store and was told they cannot process returns for the device.
When can I expect to hear back regarding my return request?
XfinityJorge
Official Employee
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1.6K Messages
3 months ago
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user_oc2zjn
5 Messages
3 months ago
Just following up on this post - I was able to reach XFinity support and they told me to take the equipment to UPS in order to return... And now Xfinity is attempting billing me the ENTIRE COST of the storm ready device AFTER I provided the UPS tracking number of the equipment to a support agent. All this after I:
- Used the online return request form which states an email response would be provided in 24-48 hours (I still have not received a response two weeks later)
- Attempted to return the equipment I COULD NOT USE at an Xfinity store and was told I had to call in to request a return
- Called XFinity and got stuck in an endless loop with their automated phone system for 20 minutes
I went back to the direct message where I had discussed details with XFinity support and they had "forgotten" my name and service address despite it being present three lines up in the chat history. So after days of trying to get support, I've now returned equipment and XFinity is charging me more money for the inconvenience.
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user_oc2zjn
5 Messages
3 months ago
XFinity support chat has informed me that they cannot help, and have referred me back to the online X-Pod return form which I submitted previously.
So, moral of the story is do not buy Storm Ready under any circumstances, because XFinity will not honor the 30 day return policy. You'll be directed to an apparently unmonitored form, then charged the full amount of the equipment if you actually return it to XFinity.
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user_d4241e
Visitor
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4 Messages
29 days ago
When my storm ready (already fully paid for) worked, it worked great but quit 2 months before the warranty ran out. Tech support no help although they tried. Returned it to the store and was told twice to expect an email in 24 to 48 hours. Nothing.
How do I find out the status of this interaction?
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user_r2m0wt
1 Message
4 days ago
Xfinity aka Comcast has a new device called Storm-Ready Device with a backup battery charger. The concept is great except the employee doesn’t tell you that you are BUYING the device and after 30 days it is truely yours and you can’t return it for a refund after 30 days. I am paying 7.00 a month for something that doesn’t even work well in my neighborhood.
The store manager [Edited: Personal Information] at the [Edited: Personal Information] store said this was an add on for which an email with the contract was sent to me.
The employees make commissions on sales which creates a situation for deceit.
I have always known Comcast to lease Internet equipment and I understood that I was leasing when Chay told me it was 7.00 a month.
(edited)
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