Visitor
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3 Messages
Storm Ready Device not working during regular outage
Currently have an outage in my area and it is saying my storm-Ready WiFi should be able to keep me connected. However, the device is showing offline. When trying to call customer support I'm advised that there is an outage and it disconnects.
XfinityBenny
Official Employee
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1.6K Messages
2 hours ago
@armyffray Thanks for adding to the community and letting us know. Having a connection when you need it most is vital, and we can help. Is it just a service interruption, or is there also a power interruption?
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